DETROIT (AP) -- Northwest Airlines is investigating the complaint of a quadriplegic woman who says a flight crew refused to help her get off an airplane after it arrived in San Francisco.
Heidi VanArnem, from the Detroit suburb of Birmingham, said she was left alone on the plane for 45 minutes early Friday morning.
A ground crew worker discovered VanArnem sitting helplessly in her seat after the flight crew left, failing to help her off the plane when it landed at 1:15 a.m.
VanArnem, the owner of iCan.com, a Web site for people with disabilities, said the crew refused to order her special electric wheelchair brought to the boarding area. She said the crew told her to take an airport wheelchair to the baggage claim area, something she said she can't do because a regular wheelchair lacks the support to keep her upright.
''They just didn't care,'' said VanArnem, in San Francisco to attend a Torch Run celebrating the 10th anniversary of the American Disabilities Act.
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